What is PrintStream’s Customer View?
Customer View was designed to allow PrintStream users to provide their important clients limited web access to their information system. Clients may provide postage accounting and inventory figures, warehousing and inventory query, customer billing information such as invoices, statements and job progress or shipping status through a password protected area. These functions and access can be configured independently on a per customer basis.
Customer View keeps your most important clients informed.
High volume customers who are used to relying on continuous phone and email communication to stay in the loop can now log onto their own online area to get what they need, whenever they need it.
A customer may want to check inventories on certain items before setting up a mailing or campaign. Customer View allows them to check those item levels without disrupting your customer support staff. Another function allows customers to view and/or re-print invoices or even view invoices before they actually arrive in the mail at their site. They can also review their order history and payment status as they prepare further work.
Customer View will significantly reduce the work load on your customer service department as many of your routine inquiries are automated and handled in a way that ties your most important clients to you.
- View Summary, Usage and Commitments
- Monitor Job Status for both current and completed jobs
- Check Postage Balances, Job Usage and History
- Look at Account Details of Invoices and Payments
- Job Tracking
- Postage Balances
- Job Financial Information
- Inventory Level Tracking
- Inventory Order Placement
- PDF Imaging